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Admin Fee

An Admin Fee is applied per order, not per ticket. It covers the processing of both physical and digital tickets and whether it's making sure your tickets are dispatched efficiently, or ensuring they work when they’re scanned at the event, this fee is dedicated to making your journey from purchase to event as smooth as possible.

Service Fee

A Service Fee is a charge added to the face value of each ticket. It covers the costs of running our operations, including supporting our hardworking team, maintaining essential software, and ensuring our platform runs as smoothly as possible. This fee enables us to continue bringing you the best events and making sure you can secure those tickets.

Service Fee

A Service Fee is a charge added to the face value of each ticket. It covers the costs of running our operations, including supporting our hardworking team, maintaining essential software, and ensuring our platform runs as smoothly as possible. This fee enables us to continue bringing you the best events and making sure you can secure those tickets.

Facilities Fee

A Facilities Fee is a charge added by the venue in which the show is taking place. We do not retain this fee; it is returned directly to the venue. Its purpose is to enhance the quality of the facilities, to help attract world-class events, and to ensure visitors have an exceptional event experience.

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Service Fee

We sell tickets for event organisers, concert promoters & venues. The organisers set the face value, and the revenue from the ticket is paid directly to them. To do this we need to charge a small fee on top of the face value of each ticket. This Service Fee covers our running costs; Our people (we need feeding), our software (keeps the website running) and everything else that we need in order to sell tickets (like keeping the lights on). Got it
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Admin Fee

An Admin Fee is applied per order, not per ticket. It covers the processing of both physical and digital tickets and whether it's making sure your tickets are dispatched efficiently, or ensuring they work when they’re scanned at the event, this fee is dedicated to making your journey from purchase to event as smooth as possible. Got it

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The Ticket Factory is a trading division of The National Exhibition Centre Ltd. Registered Office. The National Exhibition Centre Ltd Birmingham B40 1NT By using our website, you agree to our Terms & Conditions here.